RETURN & EXCHANGE POLICY

  • Returns & Exchanges can be made within 7 DAYS after item received.
  • Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
  • Exchanges of item subject to stock availability.
  • Exchanges are strictly allowed only for the same item, colour and size.
  • Refund is strictly not allowed only exchange.
  • Customers must consult our person-in-charge first (sales team whatsapp 010-2143475)  before proceeding with the returns/exchanges.
  • Item must be returned in unworn, unwashed, and unaltered condition.

ITEMS ARE NOT ALLOWED TO EXCHANGE 

  • Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
  • Item that has been wash, altered and iron. (Shorten / hemmed)
  • Item that have stain such as make up stain, food, pen and etc
  • Item defected caused by customer
  • Item with no invoice or purchase receipt
  • Exceed 7 days from date of received item
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